Enphase says "not reporting"? It's usually connectivity — not your solar.
In most cases your panels are still producing power; the Envoy gateway just lost its connection to the internet, so the app can't show you the data. These steps restore reporting for most homeowners.
Safety first: every check below can be done from the ground with equipment covers in place. Never climb on your roof, open an inverter or electrical panel cover, or touch wiring — solar equipment carries lethal voltage even when the sun is down. When in doubt, just call us.
Safe checks you can do yourself
Confirm it's a reporting issue, not a production issue
'Not reporting' means the Enphase App stopped receiving data — your system is usually still making power. A quick sanity check: on a sunny day, your electric meter should be running slower than usual or showing energy flowing out. If your inverter area shows fault lights or you had a recent outage, see our 'solar not producing' guide instead.
Restart your home internet router
The Envoy (Enphase's gateway, a small box near your electrical panel) reports through your home internet. Unplug your router for 30 seconds, plug it back in, and wait a few minutes. If your Wi-Fi network name or password changed recently — new router, new provider — that's very likely the cause.
Check the Envoy's lights
Find the Envoy near your electrical panel. A solid or blinking green network light means it's talking to Enphase; red or amber means it lost its connection. Note which lights are which color — it tells us a lot if you end up calling.
Reconnect the Envoy to your Wi-Fi if it changed
In the Enphase App, go to Menu → Settings → your system → Wi-Fi configuration to point the Envoy at your new network. If your Envoy is connected by ethernet cable instead, make sure the cable is seated at both ends.
Wait up to 24 hours for data to backfill
Once the Envoy reconnects, it uploads the production data it stored while offline. The app can take several hours to a day to fully catch up — a gap in your graphs that later fills in is normal.
When to stop and call a pro
If reporting doesn't come back, the Envoy itself or the system may need attention. Call us if:
- The app still shows 'not reporting' 24 hours after your internet is confirmed working
- The Envoy shows no lights at all (it may have lost power — a licensed electrician should check why)
- The app reports individual microinverters offline even though the Envoy is connected
- Your electric bill jumped, suggesting the system truly stopped producing
Common questions
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